By Lynette Carrington
Since 2002, Spotless Carpet Care owner Steve Cordell has been operating his business based on service, integrity and results. With so many choices in carpet care services available in the East Valley and Valleywide, his business is different and his customers have responded with overwhelming praise. Cordell is a veteran of the carpet cleaning industry. He saw room in the industry to create better service for home and business owners and he seized the opportunity.
"The wheels started spinning and I thought I could do it myself," says Cordell. "I kind of jumped in without knowing everything about running a business, but it's worked out really well." Spotless Carpet Care operates primarily in the East Valley, servicing homes and businesses. In addition to carpet cleaning, the company also offers upholstery cleaning, fabric protection and tile grout cleaning and sealing.
"The Consumer's Inside Guide to Carpet Cleaning" is a complimentary guide with everything a potential customer should know about carpet cleaning and the industry. "If someone signs up on my website they will be able to download that guide and read it instantly," Cordell explains. "One thing I based my business on was more consumer education. Not all carpet cleaning companies are ethical and you never know what you're going to get. Not all carpeting cleaning is the same."
All new clients receive one free room of carpet cleaning. "There is no obligation to buy anything. It's just a great way to get my foot in the door and show a new customer what we can do and how we are different," explains Cordell.
Everyone's carpet cleaning needs are unique and Spotless Carpet Care is equal to the task. "Pets and kids in a household obviously make a difference," Cordell says, "But it is typically recommended to get your carpets cleaned every nine months to a year." A pricing quote can be done over the phone but for very large homes and businesses, Cordell will typically go out to look at the space prior to providing a complimentary quote.
Spotless Carpet Care utilizes the hot water extraction method of cleaning which provides a very thorough cleaning with no chemicals. This method is recommended by all carpet manufacturers. "It doesn't leave any residue," adds Cordell. "The water is 230 degrees so it disinfects everything thoroughly, as well." Truck-mounted cleaning units minimize the use of clunky machines that beat up furniture and baseboards. Only hoses come into the home to complete the task of cleaning.
"My target customer is someone who wants to maintain their home or business flooring the proper way and not just look for the lowest price and then be forced to deal with all the extra charges that get added on at the end by some carpet cleaning companies," Cordell says. "Often times, someone will choose the least expensive carpet cleaning company, but that's not always best. You never know what kind of equipment they're using or what kind of company they are, period." Many companies utilize independent contractors who have little or no training whatsoever. Cordell and his staff are dedicated only to Spotless Carpet Care and its customers.
"I got into this so I could keep control of the quality and service. I speak with every client, I take every phone call and I've met almost every one of our clients. This is how I build lasting relationship," finishes Cordell. Spotless Carpet Care is based out of Chandler and operates primarily in the East Valley. Visit www.spotlessaz.com or call (480) 821-4176 for additional information or to make an appointment.